Returns + Exchanges
B.YELLOWTAIL Label (apparel only)
You are entitled to an exchange or refund within 30 days of your purchase. Please note that the product must be returned unused, in original packaging including all hang tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid.
Eligible merchandise may be returned free of charge. Shipping and handling charges for returned merchandise are nonrefundable unless we have made a shipping error. Upon receipt of returned goods, B.YELLOWTAIL reserves the right to deny a refund if the merchandise does not meet return- policy requirements.
Worn, altered or washed merchandise is not acceptable for return. All items being returned must be in the original condition, and all tags must be attached.
Items returned past the time frames outlined above may be returned in exchange for B.YELLOWTAIL credit only. The amount of the credit will be the current selling price of the items returned.
The B.YELLOWTAIL COLLECTIVE accessories
All B.YELLOWTAIL collective products are final-sale and cannot be exchanged or returned at any time. This is due to the fact that each accessory item is unique, handmade artisanal work.
However if the item is shipped and arrives damaged, send photos and a return request to email@example.com for further instruction.
All items purchased through special promotion or social media sales events are final sale.
B.YELLOWTAIL customers using a third-party shipping service are responsible for any taxes and shipping costs that may occur. B.YELLOWTAIL is not liable for any damages from a third- party shipping service.